Customer experience associate vs customer service attendant

The differences between customer experience associates and customer service attendants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer experience associate and a customer service attendant. Additionally, a customer service attendant has an average salary of $30,946, which is higher than the $27,830 average annual salary of a customer experience associate.

The top three skills for a customer experience associate include customer service, customer inquiries and cash handling. The most important skills for a customer service attendant are strong customer service, customer service, and cleanliness.

Customer experience associate vs customer service attendant overview

	Customer Experience Associate	Customer Service Attendant
Yearly salary	$27,830	$30,946
Hourly rate	$13.38	$14.88
Growth rate	-4%	-4%
Number of jobs	199,193	292,907
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	12

Customer experience associate vs customer service attendant salary

Customer experience associates and customer service attendants have different pay scales, as shown below.

	Customer Experience Associate	Customer Service Attendant
Average salary	$27,830	$30,946
Salary range	Between $15,000 And $49,000	Between $24,000 And $39,000
Highest paying City	Boston, MA	Seattle, WA
Highest paying state	Massachusetts	Washington
Best paying company	Boehringer Ingelheim	Salesforce
Best paying industry	Automotive	Technology

Differences between customer experience associate and customer service attendant education

There are a few differences between a customer experience associate and a customer service attendant in terms of educational background:

	Customer Experience Associate	Customer Service Attendant
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Customer experience associate vs customer service attendant demographics

Here are the differences between customer experience associates' and customer service attendants' demographics:

	Customer Experience Associate	Customer Service Attendant
Average age	40	40
Gender ratio	Male, 31.6% Female, 68.4%	Male, 48.4% Female, 51.6%
Race ratio	Black or African American, 11.7% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 7.5% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.1% Unknown, 5.7% Hispanic or Latino, 20.5% Asian, 6.2% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer experience associate and customer service attendant duties and responsibilities

Customer experience associate example responsibilities.

Manage compliance with monthly branch alarm tests, teller drawer and ATM audits.
Manage call center productivity levels by maintaining CSR schedule adherence.
Treat every customer with respect & compassion.
Handle POS cash register which involve soliciting credit.
Give accurate information, answer questions and troubleshoot issues.
Ensure new team members are properly train on cross-selling techniques.

Customer service attendant example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Assess customer orders for accuracy, cleanliness and organization of customer area.
Assist in cashiering and point of sale (POS) system procedures during busy hours.
Operate POS system, enter accurate amounts and totals; provide exact change for all transactions.
Carry and unload groceries accordingly.
Bag groceries and organize inventory displays.

Customer experience associate vs customer service attendant skills

Common customer experience associate skills

Customer Service, 18%
Customer Inquiries, 13%
Cash Handling, 9%
Customer Expectations, 9%
Product Knowledge, 5%
Data Entry, 4%

Common customer service attendant skills

Strong Customer Service, 57%
Customer Service, 16%
Cleanliness, 6%
Front Desk, 3%
Perform Routine Maintenance, 3%
CPR, 2%

Customer Experience Associate vs. similar jobs

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Office and Administrative Industry
Customer Experience Associate
Customer Experience Associate vs Customer Service Attendant

Updated January 8, 2025

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