Customer liaison vs customer support coordinator

The differences between customer liaisons and customer support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer liaison and a customer support coordinator. Additionally, a customer liaison has an average salary of $58,459, which is higher than the $37,136 average annual salary of a customer support coordinator.

The top three skills for a customer liaison include customer service, powerpoint and customer care. The most important skills for a customer support coordinator are POS, front end, and customer support.

Customer liaison vs customer support coordinator overview

	Customer Liaison	Customer Support Coordinator
Yearly salary	$58,459	$37,136
Hourly rate	$28.11	$17.85
Growth rate	-4%	-4%
Number of jobs	181,470	259,956
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a customer liaison do?

Customer liaisons are professionals who act as the focal point to deal with customer problems, questions, or concerns by coordinating with the proper company personnel to provide accurate answers for them. They are required to handle inbound calls to resolve immediate issues while providing excellent customer service to members. They must manage concerns related to customer service so that they can maintain customer loyalty and encourage future business. Customer liaisons must also train all new staff members to handle a high volume of calls while maintaining positive service to clients.

What does a customer support coordinator do?

A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.

Customer liaison vs customer support coordinator salary

Customer liaisons and customer support coordinators have different pay scales, as shown below.

	Customer Liaison	Customer Support Coordinator
Average salary	$58,459	$37,136
Salary range	Between $31,000 And $107,000	Between $25,000 And $53,000
Highest paying City	Newark, CA	San Jose, CA
Highest paying state	California	Massachusetts
Best paying company	Analogic	Arrow Electronics
Best paying industry	-	Technology

Differences between customer liaison and customer support coordinator education

There are a few differences between a customer liaison and a customer support coordinator in terms of educational background:

	Customer Liaison	Customer Support Coordinator
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Customer liaison vs customer support coordinator demographics

Here are the differences between customer liaisons' and customer support coordinators' demographics:

	Customer Liaison	Customer Support Coordinator
Average age	40	40
Gender ratio	Male, 46.9% Female, 53.1%	Male, 42.9% Female, 57.1%
Race ratio	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.4% White, 56.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer liaison and customer support coordinator duties and responsibilities

Customer liaison example responsibilities.

Lead safety, quality, and customer site visits; bring facilities into ISO and OSHA compliance.
Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Ensure packaging specs where ISO certify.
Assist manager with human resources, payroll, and personnel functions.
Establish chart of accounts; provide bookkeeping, payroll, A/R and A/P.
Produce PowerPoint presentations to enhance staff development initiatives.

Customer support coordinator example responsibilities.

Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Draft e-mail and correspondence create and revise PowerPoint presentations, order office supplies; maintain general files.
Prepare PowerPoint presentations along with designing and editing promotional materials.
Maintain institutional standards per HIPAA guidelines of patient confidentiality as well as institutional goals to maintain great customer service.
Provide front-line support to customers with any issue, whether technical or billing/account-relate, for their business VoIP plans.
Provide outstanding professional phone and email communication services to high priority PayPal customers.

Customer liaison vs customer support coordinator skills

Common customer liaison skills

Customer Service, 43%
PowerPoint, 16%
Customer Care, 9%
Customer Satisfaction, 4%
Customer Support, 4%
Logistics, 2%

Common customer support coordinator skills

POS, 18%
Front End, 13%
Customer Support, 9%
Customer Interaction, 9%
Data Entry, 6%
Logistics, 4%

Customer Liaison vs. similar jobs

Customer Liaison related careers

Customer Liaison related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Liaison
Customer Liaison vs Customer Support Coordinator

Updated January 8, 2025

Browse office and administrative jobs