Customer satisfaction manager vs claims manager

The differences between customer satisfaction managers and claims managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer satisfaction manager and a claims manager. Additionally, a customer satisfaction manager has an average salary of $95,697, which is higher than the $73,369 average annual salary of a claims manager.

The top three skills for a customer satisfaction manager include customer satisfaction, call center management and center management. The most important skills for a claims manager are customer service, oversight, and litigation.

Customer satisfaction manager vs claims manager overview

	Customer Satisfaction Manager	Claims Manager
Yearly salary	$95,697	$73,369
Hourly rate	$46.01	$35.27
Growth rate	8%	-6%
Number of jobs	33,496	30,302
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 66%
Average age	47	47
Years of experience	6	6

Customer satisfaction manager vs claims manager salary

Customer satisfaction managers and claims managers have different pay scales, as shown below.

	Customer Satisfaction Manager	Claims Manager
Average salary	$95,697	$73,369
Salary range	Between $64,000 And $141,000	Between $45,000 And $117,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Zurich
Best paying industry	-	Insurance

Differences between customer satisfaction manager and claims manager education

There are a few differences between a customer satisfaction manager and a claims manager in terms of educational background:

	Customer Satisfaction Manager	Claims Manager
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 66%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer satisfaction manager vs claims manager demographics

Here are the differences between customer satisfaction managers' and claims managers' demographics:

	Customer Satisfaction Manager	Claims Manager
Average age	47	47
Gender ratio	Male, 49.6% Female, 50.4%	Male, 47.9% Female, 52.1%
Race ratio	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer satisfaction manager and claims manager duties and responsibilities

Customer satisfaction manager example responsibilities.

Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Drive customer product awareness and package upselling.

Claims manager example responsibilities.

Manage multiple outsource PPO networks that enable company to increase top line revenue.
Achieve improved structure and efficiency with initiation of pip specific unit.
Manage day-to-day operations of claims department and provide general oversight and direction of all claims activity.
Oversee implementation and management of litigation and expense protocols including AFA agreements and BLO oversight.
Respond to all DOI questions and concerns.
Work with TPA, service providers and personnel on the design, implementation, and management of wellness programs.

Customer satisfaction manager vs claims manager skills

Common customer satisfaction manager skills

Customer Satisfaction, 12%
Call Center Management, 10%
Center Management, 10%
Customer Feedback, 8%
Customer Care, 6%
Customer Complaints, 5%

Common claims manager skills

Customer Service, 15%
Oversight, 11%
Litigation, 8%
Direct Reports, 4%
Claims Handling, 4%
Insurance Claims, 3%

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Customer Satisfaction Manager
Customer Satisfaction Manager vs Claims Manager

Updated January 8, 2025

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