Customer satisfaction manager vs customer account manager

The differences between customer satisfaction managers and customer account managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer satisfaction manager and a customer account manager. Additionally, a customer satisfaction manager has an average salary of $95,697, which is higher than the $45,951 average annual salary of a customer account manager.

The top three skills for a customer satisfaction manager include customer satisfaction, call center management and center management. The most important skills for a customer account manager are customer service, customer accounts, and CRM.

Customer satisfaction manager vs customer account manager overview

	Customer Satisfaction Manager	Customer Account Manager
Yearly salary	$95,697	$45,951
Hourly rate	$46.01	$22.09
Growth rate	8%	8%
Number of jobs	33,496	110,138
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 56%
Average age	47	47
Years of experience	6	6

Customer satisfaction manager vs customer account manager salary

Customer satisfaction managers and customer account managers have different pay scales, as shown below.

	Customer Satisfaction Manager	Customer Account Manager
Average salary	$95,697	$45,951
Salary range	Between $64,000 And $141,000	Between $29,000 And $72,000
Highest paying City	-	New York, NY
Highest paying state	-	Alaska
Best paying company	-	Mouser Electronics
Best paying industry	-	Technology

Differences between customer satisfaction manager and customer account manager education

There are a few differences between a customer satisfaction manager and a customer account manager in terms of educational background:

	Customer Satisfaction Manager	Customer Account Manager
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer satisfaction manager vs customer account manager demographics

Here are the differences between customer satisfaction managers' and customer account managers' demographics:

	Customer Satisfaction Manager	Customer Account Manager
Average age	47	47
Gender ratio	Male, 49.6% Female, 50.4%	Male, 59.4% Female, 40.6%
Race ratio	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6%	Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer satisfaction manager and customer account manager duties and responsibilities

Customer satisfaction manager example responsibilities.

Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Drive customer product awareness and package upselling.

Customer account manager example responsibilities.

Lead project of reducing checks process by leveraging ACH payments resulting in a savings on head count.
Manage inventory logistics which includes coordinating inventory levels with production schedules and international delivery deadlines.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Decrease staff time (and payroll) with customer issues by launching CRM and leading regional implementation and training.
Enter invoices into QuickBooks from carrier that is delivering material to destination.
Take orders from customer, enter into QuickBooks, send customers order confirmation.

Customer satisfaction manager vs customer account manager skills

Common customer satisfaction manager skills

Customer Satisfaction, 12%
Call Center Management, 10%
Center Management, 10%
Customer Feedback, 8%
Customer Care, 6%
Customer Complaints, 5%

Common customer account manager skills

Customer Service, 26%
Customer Accounts, 17%
CRM, 10%
Collections Process, 8%
Persuasion, 8%
Customer Retention, 7%

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Customer Satisfaction Manager
Customer Satisfaction Manager vs Customer Account Manager

Updated January 8, 2025

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