Customer satisfaction manager vs customer care manager

The differences between customer satisfaction managers and customer care managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer satisfaction manager and a customer care manager. Additionally, a customer satisfaction manager has an average salary of $95,697, which is higher than the $41,181 average annual salary of a customer care manager.

The top three skills for a customer satisfaction manager include customer satisfaction, call center management and center management. The most important skills for a customer care manager are patients, home health, and social work.

Customer satisfaction manager vs customer care manager overview

	Customer Satisfaction Manager	Customer Care Manager
Yearly salary	$95,697	$41,181
Hourly rate	$46.01	$19.80
Growth rate	8%	8%
Number of jobs	33,496	129,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

Customer satisfaction manager vs customer care manager salary

Customer satisfaction managers and customer care managers have different pay scales, as shown below.

	Customer Satisfaction Manager	Customer Care Manager
Average salary	$95,697	$41,181
Salary range	Between $64,000 And $141,000	Between $28,000 And $59,000
Highest paying City	-	Olympia, WA
Highest paying state	-	Washington
Best paying company	-	Adobe
Best paying industry	-	Telecommunication

Differences between customer satisfaction manager and customer care manager education

There are a few differences between a customer satisfaction manager and a customer care manager in terms of educational background:

	Customer Satisfaction Manager	Customer Care Manager
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer satisfaction manager vs customer care manager demographics

Here are the differences between customer satisfaction managers' and customer care managers' demographics:

	Customer Satisfaction Manager	Customer Care Manager
Average age	47	47
Gender ratio	Male, 49.6% Female, 50.4%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6%	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer satisfaction manager and customer care manager duties and responsibilities

Customer satisfaction manager example responsibilities.

Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Drive customer product awareness and package upselling.

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Customer satisfaction manager vs customer care manager skills

Common customer satisfaction manager skills

Customer Satisfaction, 12%
Call Center Management, 10%
Center Management, 10%
Customer Feedback, 8%
Customer Care, 6%
Customer Complaints, 5%

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

Customer Satisfaction Manager vs. similar jobs

Customer Satisfaction Manager related careers

Customer Satisfaction Manager related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Satisfaction Manager
Customer Satisfaction Manager vs Customer Care Manager

Updated January 8, 2025

Browse office and administrative jobs