Customer satisfaction manager vs customer relations manager

The differences between customer satisfaction managers and customer relations managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer satisfaction manager, becoming a customer relations manager takes usually requires 2-4 years. Additionally, a customer satisfaction manager has an average salary of $95,697, which is higher than the $66,782 average annual salary of a customer relations manager.

The top three skills for a customer satisfaction manager include customer satisfaction, call center management and center management. The most important skills for a customer relations manager are customer issues, customer relations, and customer satisfaction.

Customer satisfaction manager vs customer relations manager overview

	Customer Satisfaction Manager	Customer Relations Manager
Yearly salary	$95,697	$66,782
Hourly rate	$46.01	$32.11
Growth rate	8%	8%
Number of jobs	33,496	61,089
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 57%
Average age	47	42
Years of experience	6	4

Customer satisfaction manager vs customer relations manager salary

Customer satisfaction managers and customer relations managers have different pay scales, as shown below.

	Customer Satisfaction Manager	Customer Relations Manager
Average salary	$95,697	$66,782
Salary range	Between $64,000 And $141,000	Between $42,000 And $104,000
Highest paying City	-	Pleasanton, CA
Highest paying state	-	Nevada
Best paying company	-	Amazon
Best paying industry	-	Automotive

Differences between customer satisfaction manager and customer relations manager education

There are a few differences between a customer satisfaction manager and a customer relations manager in terms of educational background:

	Customer Satisfaction Manager	Customer Relations Manager
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer satisfaction manager vs customer relations manager demographics

Here are the differences between customer satisfaction managers' and customer relations managers' demographics:

	Customer Satisfaction Manager	Customer Relations Manager
Average age	47	42
Gender ratio	Male, 49.6% Female, 50.4%	Male, 38.2% Female, 61.8%
Race ratio	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%
LGBT Percentage	8%	16%

Differences between customer satisfaction manager and customer relations manager duties and responsibilities

Customer satisfaction manager example responsibilities.

Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Drive customer product awareness and package upselling.

Customer relations manager example responsibilities.

Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Collect and distribute payroll bi-weekly.
Complete payroll information require to include punch details and other payroll information as needed.
Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.

Customer satisfaction manager vs customer relations manager skills

Common customer satisfaction manager skills

Customer Satisfaction, 12%
Call Center Management, 10%
Center Management, 10%
Customer Feedback, 8%
Customer Care, 6%
Customer Complaints, 5%

Common customer relations manager skills

Customer Issues, 15%
Customer Relations, 13%
Customer Satisfaction, 12%
Dealership, 9%
Customer Complaints, 6%
Warranty Claims, 4%

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Customer Satisfaction Manager
Customer Satisfaction Manager vs Customer Relations Manager

Updated January 8, 2025

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