Customer satisfaction manager vs customer service manager

The differences between customer satisfaction managers and customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer satisfaction manager and a customer service manager. Additionally, a customer satisfaction manager has an average salary of $95,697, which is higher than the $61,487 average annual salary of a customer service manager.

The top three skills for a customer satisfaction manager include customer satisfaction, call center management and center management. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.

Customer satisfaction manager vs customer service manager overview

	Customer Satisfaction Manager	Customer Service Manager
Yearly salary	$95,697	$61,487
Hourly rate	$46.01	$29.56
Growth rate	8%	6%
Number of jobs	33,496	313,110
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 46%
Average age	47	44
Years of experience	6	6

Customer satisfaction manager vs customer service manager salary

Customer satisfaction managers and customer service managers have different pay scales, as shown below.

	Customer Satisfaction Manager	Customer Service Manager
Average salary	$95,697	$61,487
Salary range	Between $64,000 And $141,000	Between $35,000 And $105,000
Highest paying City	-	Washington, DC
Highest paying state	-	New Jersey
Best paying company	-	KLA
Best paying industry	-	Manufacturing

Differences between customer satisfaction manager and customer service manager education

There are a few differences between a customer satisfaction manager and a customer service manager in terms of educational background:

	Customer Satisfaction Manager	Customer Service Manager
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Pennsylvania

Customer satisfaction manager vs customer service manager demographics

Here are the differences between customer satisfaction managers' and customer service managers' demographics:

	Customer Satisfaction Manager	Customer Service Manager
Average age	47	44
Gender ratio	Male, 49.6% Female, 50.4%	Male, 37.0% Female, 63.0%
Race ratio	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6%	Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	10%

Differences between customer satisfaction manager and customer service manager duties and responsibilities

Customer satisfaction manager example responsibilities.

Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Drive customer product awareness and package upselling.

Customer service manager example responsibilities.

Manage the accounts payable and accounts receivable dealing with the Michigan WIC program.
Ensure SLA compliance are achieved for all incident metrics as well as call resolution.
Manage installation and customization of ACD system and PBX for business office call center operations.
Develop and manage communications strategies, including Facebook, catalog production, email marketing, direct mail.
Lead efforts in developing and executing CRM with the team to identify areas of improvement within the departments.
Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.

Customer satisfaction manager vs customer service manager skills

Common customer satisfaction manager skills

Customer Satisfaction, 12%
Call Center Management, 10%
Center Management, 10%
Customer Feedback, 8%
Customer Care, 6%
Customer Complaints, 5%

Common customer service manager skills

Strong Customer Service, 15%
Payroll, 6%
Customer Satisfaction, 6%
Customer Complaints, 6%
Customer Service, 6%
ISO, 5%

Customer Satisfaction Manager vs. similar jobs

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Customer Satisfaction Manager
Customer Satisfaction Manager vs Customer Service Manager

Updated January 8, 2025

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