Customer satisfaction manager vs customer support manager

The differences between customer satisfaction managers and customer support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer satisfaction manager and a customer support manager. Additionally, a customer satisfaction manager has an average salary of $95,697, which is higher than the $91,598 average annual salary of a customer support manager.

The top three skills for a customer satisfaction manager include customer satisfaction, call center management and center management. The most important skills for a customer support manager are project management, CRM, and technical support.

Customer satisfaction manager vs customer support manager overview

	Customer Satisfaction Manager	Customer Support Manager
Yearly salary	$95,697	$91,598
Hourly rate	$46.01	$44.04
Growth rate	8%	10%
Number of jobs	33,496	128,995
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 65%
Average age	47	47
Years of experience	6	6

Customer satisfaction manager vs customer support manager salary

Customer satisfaction managers and customer support managers have different pay scales, as shown below.

	Customer Satisfaction Manager	Customer Support Manager
Average salary	$95,697	$91,598
Salary range	Between $64,000 And $141,000	Between $64,000 And $130,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Amazon
Best paying industry	-	Finance

Differences between customer satisfaction manager and customer support manager education

There are a few differences between a customer satisfaction manager and a customer support manager in terms of educational background:

	Customer Satisfaction Manager	Customer Support Manager
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer satisfaction manager vs customer support manager demographics

Here are the differences between customer satisfaction managers' and customer support managers' demographics:

	Customer Satisfaction Manager	Customer Support Manager
Average age	47	47
Gender ratio	Male, 49.6% Female, 50.4%	Male, 56.9% Female, 43.1%
Race ratio	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6%	Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer satisfaction manager and customer support manager duties and responsibilities

Customer satisfaction manager example responsibilities.

Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Drive customer product awareness and package upselling.

Customer support manager example responsibilities.

Manage global on-boarding program for new and existing SaaS customers.
Design, develop and implement internal applications to manage the SaaS and CDN platforms.
Manage one-on-one relationship with larger customers and sales reps. set up and test EDI transactions for new customers.
Lead the companywide roll-out of a new ticketing system, Zendesk, from evaluation and purchase through implementation.
Manage UNIX system support including IBM platform direction, research, sizing, proposals and weekly performance reporting.
Manage POS and desktop support help desk function for all of Wendy's company-own restaurants and corporate/field office locations.

Customer satisfaction manager vs customer support manager skills

Common customer satisfaction manager skills

Customer Satisfaction, 12%
Call Center Management, 10%
Center Management, 10%
Customer Feedback, 8%
Customer Care, 6%
Customer Complaints, 5%

Common customer support manager skills

Project Management, 9%
CRM, 5%
Technical Support, 5%
Salesforce, 4%
Account Management, 4%
Customer Satisfaction, 3%

Customer Satisfaction Manager vs. similar jobs

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Customer Satisfaction Manager related jobs

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Customer Satisfaction Manager
Customer Satisfaction Manager vs Customer Support Manager

Updated January 8, 2025

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