Customer satisfaction manager vs desk manager

The differences between customer satisfaction managers and desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer satisfaction manager and a desk manager. Additionally, a customer satisfaction manager has an average salary of $95,697, which is higher than the $75,140 average annual salary of a desk manager.

The top three skills for a customer satisfaction manager include customer satisfaction, call center management and center management. The most important skills for a desk manager are CRM, sales process, and quality customer service.

Customer satisfaction manager vs desk manager overview

	Customer Satisfaction Manager	Desk Manager
Yearly salary	$95,697	$75,140
Hourly rate	$46.01	$36.12
Growth rate	8%	-
Number of jobs	33,496	45,871
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 65%
Average age	47	47
Years of experience	6	6

Customer satisfaction manager vs desk manager salary

Customer satisfaction managers and desk managers have different pay scales, as shown below.

	Customer Satisfaction Manager	Desk Manager
Average salary	$95,697	$75,140
Salary range	Between $64,000 And $141,000	Between $44,000 And $127,000
Highest paying City	-	Eureka, CA
Highest paying state	-	New York
Best paying company	-	ServiceNow
Best paying industry	-	-

Differences between customer satisfaction manager and desk manager education

There are a few differences between a customer satisfaction manager and a desk manager in terms of educational background:

	Customer Satisfaction Manager	Desk Manager
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer satisfaction manager vs desk manager demographics

Here are the differences between customer satisfaction managers' and desk managers' demographics:

	Customer Satisfaction Manager	Desk Manager
Average age	47	47
Gender ratio	Male, 49.6% Female, 50.4%	Male, 54.9% Female, 45.1%
Race ratio	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6%	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer satisfaction manager and desk manager duties and responsibilities

Customer satisfaction manager example responsibilities.

Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Drive customer product awareness and package upselling.

Desk manager example responsibilities.

Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
Maintain POS transactions and hotel budget.
Shred patient information to comply with HIPAA regulations.
Follow HIPAA guidelines to ensure staff compliance.assist with all dental procedures.
Design a multi-part training program for the primary POS program used in retail locations.
Import and export all patient data into the EMR from hospitals and other qualify health care providers.

Customer satisfaction manager vs desk manager skills

Common customer satisfaction manager skills

Customer Satisfaction, 12%
Call Center Management, 10%
Center Management, 10%
Customer Feedback, 8%
Customer Care, 6%
Customer Complaints, 5%

Common desk manager skills

CRM, 19%
Sales Process, 12%
Quality Customer Service, 10%
CSI, 9%
Sales People, 8%
Sales Desk, 5%

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Office and Administrative Industry
Customer Satisfaction Manager
Customer Satisfaction Manager vs Desk Manager

Updated January 8, 2025

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