Customer satisfaction manager vs guest relations manager

The differences between customer satisfaction managers and guest relations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer satisfaction manager and a guest relations manager. Additionally, a customer satisfaction manager has an average salary of $95,697, which is higher than the $54,168 average annual salary of a guest relations manager.

The top three skills for a customer satisfaction manager include customer satisfaction, call center management and center management. The most important skills for a guest relations manager are guest relations, reservations, and customer service.

Customer satisfaction manager vs guest relations manager overview

	Customer Satisfaction Manager	Guest Relations Manager
Yearly salary	$95,697	$54,168
Hourly rate	$46.01	$26.04
Growth rate	8%	8%
Number of jobs	33,496	52,510
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 63%
Average age	47	47
Years of experience	6	6

Customer satisfaction manager vs guest relations manager salary

Customer satisfaction managers and guest relations managers have different pay scales, as shown below.

	Customer Satisfaction Manager	Guest Relations Manager
Average salary	$95,697	$54,168
Salary range	Between $64,000 And $141,000	Between $36,000 And $80,000
Highest paying City	-	Washington, DC
Highest paying state	-	New York
Best paying company	-	Yale University
Best paying industry	-	Hospitality

Differences between customer satisfaction manager and guest relations manager education

There are a few differences between a customer satisfaction manager and a guest relations manager in terms of educational background:

	Customer Satisfaction Manager	Guest Relations Manager
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 63%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Cornell University

Customer satisfaction manager vs guest relations manager demographics

Here are the differences between customer satisfaction managers' and guest relations managers' demographics:

	Customer Satisfaction Manager	Guest Relations Manager
Average age	47	47
Gender ratio	Male, 49.6% Female, 50.4%	Male, 38.9% Female, 61.1%
Race ratio	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6%	Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.5% White, 59.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer satisfaction manager and guest relations manager duties and responsibilities

Customer satisfaction manager example responsibilities.

Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Drive customer product awareness and package upselling.

Guest relations manager example responsibilities.

Hire, train and manage a staff of 9 in the maintenance of provider relations for this HMO.
Provide superlative, personalize services to VIP guests through managing hospitality team.
Manage special requests for customers including restaurant reservations, car rentals and itinerary.
Manage and administer third party liability recovery assignments for Medicaid and other state/ federal agencies.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Maintain IHG quality control plan.

Customer satisfaction manager vs guest relations manager skills

Common customer satisfaction manager skills

Customer Satisfaction, 12%
Call Center Management, 10%
Center Management, 10%
Customer Feedback, 8%
Customer Care, 6%
Customer Complaints, 5%

Common guest relations manager skills

Guest Relations, 17%
Reservations, 10%
Customer Service, 7%
PET, 6%
Resorts, 5%
Payroll, 5%

Customer Satisfaction Manager vs. similar jobs

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Office and Administrative Industry
Customer Satisfaction Manager
Customer Satisfaction Manager vs Guest Relations Manager

Updated January 8, 2025

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