Customer satisfaction manager vs reservations manager

The differences between customer satisfaction managers and reservations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer satisfaction manager and a reservations manager. Additionally, a customer satisfaction manager has an average salary of $95,697, which is higher than the $73,697 average annual salary of a reservations manager.

The top three skills for a customer satisfaction manager include customer satisfaction, call center management and center management. The most important skills for a reservations manager are reservations, data entry, and customer inquiries.

Customer satisfaction manager vs reservations manager overview

	Customer Satisfaction Manager	Reservations Manager
Yearly salary	$95,697	$73,697
Hourly rate	$46.01	$35.43
Growth rate	8%	-
Number of jobs	33,496	14,447
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 51%
Average age	47	47
Years of experience	6	6

Customer satisfaction manager vs reservations manager salary

Customer satisfaction managers and reservations managers have different pay scales, as shown below.

	Customer Satisfaction Manager	Reservations Manager
Average salary	$95,697	$73,697
Salary range	Between $64,000 And $141,000	Between $48,000 And $111,000
Highest paying City	-	Washington, DC
Highest paying state	-	New York
Best paying company	-	Creative Discovery Museum
Best paying industry	-	-

Differences between customer satisfaction manager and reservations manager education

There are a few differences between a customer satisfaction manager and a reservations manager in terms of educational background:

	Customer Satisfaction Manager	Reservations Manager
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Cornell University

Customer satisfaction manager vs reservations manager demographics

Here are the differences between customer satisfaction managers' and reservations managers' demographics:

	Customer Satisfaction Manager	Reservations Manager
Average age	47	47
Gender ratio	Male, 49.6% Female, 50.4%	Male, 28.6% Female, 71.4%
Race ratio	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6%	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer satisfaction manager and reservations manager duties and responsibilities

Customer satisfaction manager example responsibilities.

Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Drive customer product awareness and package upselling.

Reservations manager example responsibilities.

Manage Hotel/F & B/Spa reservation and PBX departments.
Lead salesforce in selling and upselling cruises via inbound and outbound calls as well as internet inquiries.
Manage payroll and scheduling, interview and hire new associates, score calls and coach associates on a daily basis.
Manage productivity from reservations staff by assigning additional tasks depending on call volumes and approve payroll.
Manage all GDS activity, including channel and inventory management, and report analysis and distribution.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Customer satisfaction manager vs reservations manager skills

Common customer satisfaction manager skills

Customer Satisfaction, 12%
Call Center Management, 10%
Center Management, 10%
Customer Feedback, 8%
Customer Care, 6%
Customer Complaints, 5%

Common reservations manager skills

Reservations, 53%
Data Entry, 15%
Customer Inquiries, 15%
Booking, 2%
Room Inventory, 1%
Payroll, 1%

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Office and Administrative Industry
Customer Satisfaction Manager
Customer Satisfaction Manager vs Reservations Manager

Updated January 8, 2025

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