Customer service and billing vs customer service administrator

Differences between customer service and billing and customer service administrator duties and responsibilities

Customer service and billing example responsibilities.

• Manage daily payroll preparation and enter data into cumulative payroll system.
• Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
• Help troubleshoot various operating systems and set up email accounts.
• Verify eligibility through all payer sites and used the EMR system.
• Listen in detail customers requests and troubleshoot any issues they are having.
• Prepare claims, including CPT and ICD-9 codes, to be process by health insurance companies.
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Customer service administrator example responsibilities.

• Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
• Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
• Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
• Manage cleanliness and organization of work area and equipment.
• Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
• Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.
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