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The differences between customer service and billings and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service and billing and a customer service representative. Additionally, a customer service and billing has an average salary of $32,444, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a customer service and billing include strong customer service, patients and data entry. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Customer Service And Billing | Customer Service Representative | |
| Yearly salary | $32,444 | $32,260 |
| Hourly rate | $15.60 | $15.51 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,689 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Associate Degree, 27% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service and billing worker primarily assists customers when it comes to billing matters. They answer calls or correspondence from customers to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quotes, and offer other services. They may also arrange appointments, process refunds, and solve issues and concerns, ensuring efficiency and client satisfaction. Additionally, customer service and billing maintains records of all transactions and reports to managers regularly.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Customer service and billings and customer service representatives have different pay scales, as shown below.
| Customer Service And Billing | Customer Service Representative | |
| Average salary | $32,444 | $32,260 |
| Salary range | Between $25,000 And $40,000 | Between $25,000 And $41,000 |
| Highest paying City | Vancouver, WA | Des Moines, WA |
| Highest paying state | New Hampshire | Washington |
| Best paying company | University of California, Berkeley | Oracle |
| Best paying industry | Utilities | Insurance |
There are a few differences between a customer service and billing and a customer service representative in terms of educational background:
| Customer Service And Billing | Customer Service Representative | |
| Most common degree | Associate Degree, 27% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service and billings' and customer service representatives' demographics:
| Customer Service And Billing | Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 22.0% Female, 78.0% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 21.1% Asian, 6.0% White, 56.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |