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The differences between customer service and billings and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service and billing and a customer service specialist. Additionally, a customer service specialist has an average salary of $33,238, which is higher than the $32,444 average annual salary of a customer service and billing.
The top three skills for a customer service and billing include strong customer service, patients and data entry. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Customer Service And Billing | Customer Service Specialist | |
| Yearly salary | $32,444 | $33,238 |
| Hourly rate | $15.60 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,689 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Associate Degree, 27% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service and billing worker primarily assists customers when it comes to billing matters. They answer calls or correspondence from customers to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quotes, and offer other services. They may also arrange appointments, process refunds, and solve issues and concerns, ensuring efficiency and client satisfaction. Additionally, customer service and billing maintains records of all transactions and reports to managers regularly.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Customer service and billings and customer service specialists have different pay scales, as shown below.
| Customer Service And Billing | Customer Service Specialist | |
| Average salary | $32,444 | $33,238 |
| Salary range | Between $25,000 And $40,000 | Between $26,000 And $42,000 |
| Highest paying City | Vancouver, WA | Boston, MA |
| Highest paying state | New Hampshire | Massachusetts |
| Best paying company | University of California, Berkeley | Dell |
| Best paying industry | Utilities | Finance |
There are a few differences between a customer service and billing and a customer service specialist in terms of educational background:
| Customer Service And Billing | Customer Service Specialist | |
| Most common degree | Associate Degree, 27% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service and billings' and customer service specialists' demographics:
| Customer Service And Billing | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 22.0% Female, 78.0% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 21.1% Asian, 6.0% White, 56.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |