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The differences between customer service assistants and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer service assistant, becoming an assistant customer service manager takes usually requires 4-6 years. Additionally, an assistant customer service manager has an average salary of $34,118, which is higher than the $33,862 average annual salary of a customer service assistant.
The top three skills for a customer service assistant include front end, customer service and service calls. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Customer Service Assistant | Assistant Customer Service Manager | |
| Yearly salary | $33,862 | $34,118 |
| Hourly rate | $16.28 | $16.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 220,286 | 198,396 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 43% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A Customer Service Assistant is responsible for providing customer support by responding to inquiries and correspondence or transferring them to a particular department when necessary. The duties of a Customer Service Assistant will vary according to an assigned setting. However, it mostly revolves around answering calls, providing troubleshooting options, helping a customer navigate systems or applications, and filling out details. Furthermore, there are instances when a Customer Service Assistant must fulfill orders, process payments or refunds, and even sell services or products. All efforts are focused on attaining customer satisfaction.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Customer service assistants and assistant customer service managers have different pay scales, as shown below.
| Customer Service Assistant | Assistant Customer Service Manager | |
| Average salary | $33,862 | $34,118 |
| Salary range | Between $26,000 And $42,000 | Between $28,000 And $41,000 |
| Highest paying City | Helena, MT | - |
| Highest paying state | Montana | - |
| Best paying company | Fidelity Investments | - |
| Best paying industry | Government | - |
There are a few differences between a customer service assistant and an assistant customer service manager in terms of educational background:
| Customer Service Assistant | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between customer service assistants' and assistant customer service managers' demographics:
| Customer Service Assistant | Assistant Customer Service Manager | |
| Average age | 40 | 47 |
| Gender ratio | Male, 29.7% Female, 70.3% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 12.4% Unknown, 5.4% Hispanic or Latino, 22.8% Asian, 6.5% White, 52.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 8% |