Customer service assistant vs customer service administrator

Differences between customer service assistant and customer service administrator duties and responsibilities

Customer service assistant example responsibilities.

• Utilize CRM (Zendex) to record track and manage inquiries.
• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Raise store revenue through recognize customer service relations, store organization and cleanliness.
• Clean interior and exterior windows.
• Navigate multiple windows on a computer.
• Schedule delivery, CSS schedule on weekly/daily basis.
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Customer service administrator example responsibilities.

• Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
• Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
• Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
• Manage cleanliness and organization of work area and equipment.
• Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
• Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.
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