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The differences between customer service assistants and customer service associate/cashiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service assistant and a customer service associate/cashier. Additionally, a customer service assistant has an average salary of $33,862, which is higher than the $26,933 average annual salary of a customer service associate/cashier.
The top three skills for a customer service assistant include front end, customer service and service calls. The most important skills for a customer service associate/cashier are front end, cash handling, and customer service.
| Customer Service Assistant | Customer Service Associate/Cashier | |
| Yearly salary | $33,862 | $26,933 |
| Hourly rate | $16.28 | $12.95 |
| Growth rate | -4% | -4% |
| Number of jobs | 220,286 | 253,728 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | High School Diploma, 41% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Service Assistant is responsible for providing customer support by responding to inquiries and correspondence or transferring them to a particular department when necessary. The duties of a Customer Service Assistant will vary according to an assigned setting. However, it mostly revolves around answering calls, providing troubleshooting options, helping a customer navigate systems or applications, and filling out details. Furthermore, there are instances when a Customer Service Assistant must fulfill orders, process payments or refunds, and even sell services or products. All efforts are focused on attaining customer satisfaction.
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
Customer service assistants and customer service associate/cashiers have different pay scales, as shown below.
| Customer Service Assistant | Customer Service Associate/Cashier | |
| Average salary | $33,862 | $26,933 |
| Salary range | Between $26,000 And $42,000 | Between $21,000 And $33,000 |
| Highest paying City | Helena, MT | - |
| Highest paying state | Montana | - |
| Best paying company | Fidelity Investments | - |
| Best paying industry | Government | - |
There are a few differences between a customer service assistant and a customer service associate/cashier in terms of educational background:
| Customer Service Assistant | Customer Service Associate/Cashier | |
| Most common degree | Bachelor's Degree, 40% | High School Diploma, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service assistants' and customer service associate/cashiers' demographics:
| Customer Service Assistant | Customer Service Associate/Cashier | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.7% Female, 70.3% | Male, 24.4% Female, 75.6% |
| Race ratio | Black or African American, 12.4% Unknown, 5.4% Hispanic or Latino, 22.8% Asian, 6.5% White, 52.1% American Indian and Alaska Native, 0.7% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |