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The differences between customer service assistants and customer service team leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service assistant and a customer service team lead. Additionally, a customer service team lead has an average salary of $36,623, which is higher than the $33,862 average annual salary of a customer service assistant.
The top three skills for a customer service assistant include front end, customer service and service calls. The most important skills for a customer service team lead are HR, inbound calls, and product knowledge.
| Customer Service Assistant | Customer Service Team Lead | |
| Yearly salary | $33,862 | $36,623 |
| Hourly rate | $16.28 | $17.61 |
| Growth rate | -4% | -4% |
| Number of jobs | 220,286 | 249,105 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 42% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Service Assistant is responsible for providing customer support by responding to inquiries and correspondence or transferring them to a particular department when necessary. The duties of a Customer Service Assistant will vary according to an assigned setting. However, it mostly revolves around answering calls, providing troubleshooting options, helping a customer navigate systems or applications, and filling out details. Furthermore, there are instances when a Customer Service Assistant must fulfill orders, process payments or refunds, and even sell services or products. All efforts are focused on attaining customer satisfaction.
A customer service team lead is responsible for managing a group of customer service agents. They monitor their tasks and productivity and report the team's performance to senior management. A customer service team lead provides coaching opportunities for the agents, identifies their challenges, and creates strategic procedures for them. Customer service team leads also respond to customers' inquiries, resolve high-level complaints immediately, and maintain the highest customer satisfaction to build the company's good reputation, generate revenues, and increase profitability.
Customer service assistants and customer service team leads have different pay scales, as shown below.
| Customer Service Assistant | Customer Service Team Lead | |
| Average salary | $33,862 | $36,623 |
| Salary range | Between $26,000 And $42,000 | Between $28,000 And $47,000 |
| Highest paying City | Helena, MT | Baltimore, MD |
| Highest paying state | Montana | Rhode Island |
| Best paying company | Fidelity Investments | Santander Bank |
| Best paying industry | Government | Insurance |
There are a few differences between a customer service assistant and a customer service team lead in terms of educational background:
| Customer Service Assistant | Customer Service Team Lead | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service assistants' and customer service team leads' demographics:
| Customer Service Assistant | Customer Service Team Lead | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.7% Female, 70.3% | Male, 35.2% Female, 64.8% |
| Race ratio | Black or African American, 12.4% Unknown, 5.4% Hispanic or Latino, 22.8% Asian, 6.5% White, 52.1% American Indian and Alaska Native, 0.7% | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |