Customer service director vs certified medical technician

The differences between customer service directors and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service director, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a customer service director has an average salary of $134,962, which is higher than the $38,859 average annual salary of a certified medical technician.

The top three skills for a customer service director include customer satisfaction, customer support and continuous improvement. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Customer service director vs certified medical technician overview

	Customer Service Director	Certified Medical Technician
Yearly salary	$134,962	$38,859
Hourly rate	$64.89	$18.68
Growth rate	6%	5%
Number of jobs	158,016	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 28%
Average age	47	44
Years of experience	6	12

What does a customer service director do?

A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Customer service director vs certified medical technician salary

Customer service directors and certified medical technicians have different pay scales, as shown below.

	Customer Service Director	Certified Medical Technician
Average salary	$134,962	$38,859
Salary range	Between $94,000 And $191,000	Between $28,000 And $53,000
Highest paying City	Olympia, WA	Denton, TX
Highest paying state	Washington	Alaska
Best paying company	VMware	Favorite Healthcare Staffing
Best paying industry	Health Care	Health Care

Differences between customer service director and certified medical technician education

There are a few differences between a customer service director and a certified medical technician in terms of educational background:

	Customer Service Director	Certified Medical Technician
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	California State University - Bakersfield	University of Connecticut

Customer service director vs certified medical technician demographics

Here are the differences between customer service directors' and certified medical technicians' demographics:

	Customer Service Director	Certified Medical Technician
Average age	47	44
Gender ratio	Male, 55.0% Female, 45.0%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	8%	8%

Differences between customer service director and certified medical technician duties and responsibilities

Customer service director example responsibilities.

Manage basic call center KPIs as well as worked closely with sales relate to new promotions and issues.
Manage payroll hours to ensure maximum productivity.
Manage domestic and international logistics operations for a plastics manufacturer with 4 warehouses , 2 manufacturing plants and 5 third-party warehouses.
Create ERP system base validation process, diminishing shipping errors to rate of 1 in every 15K lines and 5.3 sigma.
Work with medicare and medicaid.
Identify serious flaws in ERP set-up and thus metrics used to guide the company.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Customer service director vs certified medical technician skills

Common customer service director skills

Customer Satisfaction, 14%
Customer Support, 6%
Continuous Improvement, 6%
CRM, 4%
Project Management, 4%
Employee Development, 4%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Customer Service Director
Customer Service Director vs Certified Medical Technician

Updated January 8, 2025

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