Customer service director vs client service supervisor

The differences between customer service directors and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service director and a client service supervisor. Additionally, a customer service director has an average salary of $134,962, which is higher than the $48,789 average annual salary of a client service supervisor.

The top three skills for a customer service director include customer satisfaction, customer support and continuous improvement. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.

Customer service director vs client service supervisor overview

	Customer Service Director	Client Service Supervisor
Yearly salary	$134,962	$48,789
Hourly rate	$64.89	$23.46
Growth rate	6%	10%
Number of jobs	158,016	75,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 63%
Average age	47	47
Years of experience	6	6

What does a customer service director do?

A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

What does a client service supervisor do?

A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.

Customer service director vs client service supervisor salary

Customer service directors and client service supervisors have different pay scales, as shown below.

	Customer Service Director	Client Service Supervisor
Average salary	$134,962	$48,789
Salary range	Between $94,000 And $191,000	Between $34,000 And $68,000
Highest paying City	Olympia, WA	Toms River, NJ
Highest paying state	Washington	New Jersey
Best paying company	VMware	Essence Global
Best paying industry	Health Care	Media

Differences between customer service director and client service supervisor education

There are a few differences between a customer service director and a client service supervisor in terms of educational background:

	Customer Service Director	Client Service Supervisor
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 63%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer service director vs client service supervisor demographics

Here are the differences between customer service directors' and client service supervisors' demographics:

	Customer Service Director	Client Service Supervisor
Average age	47	47
Gender ratio	Male, 55.0% Female, 45.0%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7%	Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer service director and client service supervisor duties and responsibilities

Customer service director example responsibilities.

Manage basic call center KPIs as well as worked closely with sales relate to new promotions and issues.
Manage payroll hours to ensure maximum productivity.
Manage domestic and international logistics operations for a plastics manufacturer with 4 warehouses , 2 manufacturing plants and 5 third-party warehouses.
Create ERP system base validation process, diminishing shipping errors to rate of 1 in every 15K lines and 5.3 sigma.
Work with medicare and medicaid.
Identify serious flaws in ERP set-up and thus metrics used to guide the company.

Client service supervisor example responsibilities.

Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Follow up with patients and HHA when incidents occur.
Conduct onsite safety inspection of entire work area and surroundings.
Conduct interviews and translate (English-Spanish) in-branch or onsite.
Collect, analyze and input various data, using ADP system and the ADVANT system.
Chair monthly utilization management meetings with service coordinators to ensure accurate billing and maintain a cost effective budget for participants.

Customer service director vs client service supervisor skills

Common customer service director skills

Customer Satisfaction, 14%
Customer Support, 6%
Continuous Improvement, 6%
CRM, 4%
Project Management, 4%
Employee Development, 4%

Common client service supervisor skills

Background Checks, 12%
Customer Satisfaction, 11%
Cash Handling, 6%
Client Orders, 6%
Patients, 5%
Corrective Action, 5%

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Customer Service Director
Customer Service Director vs Client Service Supervisor

Updated January 8, 2025

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