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The differences between customer service directors and directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service director and a director. Additionally, a customer service director has an average salary of $134,962, which is higher than the $113,489 average annual salary of a director.
The top three skills for a customer service director include customer satisfaction, customer support and continuous improvement. The most important skills for a director are healthcare, customer service, and oversight.
| Customer Service Director | Director | |
| Yearly salary | $134,962 | $113,489 |
| Hourly rate | $64.89 | $54.56 |
| Growth rate | 6% | 8% |
| Number of jobs | 158,016 | 230,711 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 64% |
| Average age | 47 | 40 |
| Years of experience | 6 | 6 |
A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Directors work in show business, whether in a film, a television show, or a theatre production. They are responsible for bringing the material to life. They work with the writers to get a clear vision of how the production should look. They lead the production team in planning for the production, identifying filming or rehearsing schedules, casting for roles, and other aspects that need to be decided upon. Directors provide direction to the actors to ensure that the actors understand their role and will be able to effectively convey emotions to the audience. They also manage all other crew members and communicate their expectations clearly so that everyone on the set is working towards one vision.
Customer service directors and directors have different pay scales, as shown below.
| Customer Service Director | Director | |
| Average salary | $134,962 | $113,489 |
| Salary range | Between $94,000 And $191,000 | Between $66,000 And $192,000 |
| Highest paying City | Olympia, WA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | VMware | Mayo Clinic |
| Best paying industry | Health Care | Finance |
There are a few differences between a customer service director and a director in terms of educational background:
| Customer Service Director | Director | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Stanford University |
Here are the differences between customer service directors' and directors' demographics:
| Customer Service Director | Director | |
| Average age | 47 | 40 |
| Gender ratio | Male, 55.0% Female, 45.0% | Male, 53.2% Female, 46.8% |
| Race ratio | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7% | Black or African American, 7.9% Unknown, 5.6% Hispanic or Latino, 14.5% Asian, 6.4% White, 65.5% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 14% |