Customer service director vs guest service supervisor

The differences between customer service directors and guest service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service director and a guest service supervisor. Additionally, a customer service director has an average salary of $134,962, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a customer service director include customer satisfaction, customer support and continuous improvement. The most important skills for a guest service supervisor are reservations, front desk operations, and POS.

Customer service director vs guest service supervisor overview

	Customer Service Director	Guest Service Supervisor
Yearly salary	$134,962	$34,413
Hourly rate	$64.89	$16.54
Growth rate	6%	-4%
Number of jobs	158,016	39,559
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a customer service director do?

A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

Customer service director vs guest service supervisor salary

Customer service directors and guest service supervisors have different pay scales, as shown below.

	Customer Service Director	Guest Service Supervisor
Average salary	$134,962	$34,413
Salary range	Between $94,000 And $191,000	Between $27,000 And $42,000
Highest paying City	Olympia, WA	Seattle, WA
Highest paying state	Washington	Washington
Best paying company	VMware	NBCUniversal
Best paying industry	Health Care	Retail

Differences between customer service director and guest service supervisor education

There are a few differences between a customer service director and a guest service supervisor in terms of educational background:

	Customer Service Director	Guest Service Supervisor
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Cornell University

Customer service director vs guest service supervisor demographics

Here are the differences between customer service directors' and guest service supervisors' demographics:

	Customer Service Director	Guest Service Supervisor
Average age	47	47
Gender ratio	Male, 55.0% Female, 45.0%	Male, 43.7% Female, 56.3%
Race ratio	Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7%	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer service director and guest service supervisor duties and responsibilities

Customer service director example responsibilities.

Manage basic call center KPIs as well as worked closely with sales relate to new promotions and issues.
Manage payroll hours to ensure maximum productivity.
Manage domestic and international logistics operations for a plastics manufacturer with 4 warehouses , 2 manufacturing plants and 5 third-party warehouses.
Create ERP system base validation process, diminishing shipping errors to rate of 1 in every 15K lines and 5.3 sigma.
Work with medicare and medicaid.
Identify serious flaws in ERP set-up and thus metrics used to guide the company.

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Customer service director vs guest service supervisor skills

Common customer service director skills

Customer Satisfaction, 14%
Customer Support, 6%
Continuous Improvement, 6%
CRM, 4%
Project Management, 4%
Employee Development, 4%

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

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Customer Service Director
Customer Service Director vs Guest Service Supervisor

Updated January 8, 2025

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