Customer service director vs guest services leader

The differences between customer service directors and guest services leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service director and a guest services leader. Additionally, a customer service director has an average salary of $134,962, which is higher than the $34,973 average annual salary of a guest services leader.

The top three skills for a customer service director include customer satisfaction, customer support and continuous improvement. The most important skills for a guest services leader are greeting guests, cleanliness, and customer complaints.

Customer service director vs guest services leader overview

	Customer Service Director	Guest Services Leader
Yearly salary	$134,962	$34,973
Hourly rate	$64.89	$16.81
Growth rate	6%	-4%
Number of jobs	158,016	129,088
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 45%
Average age	47	47
Years of experience	6	6

What does a customer service director do?

A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

What does a guest services leader do?

Guest services leaders are professionals who manage a team of guest service representatives who help hotel guests get the service they need as well as accommodate their requests. These professionals are required to manage front desk operations as well as cater to their guests' reservations and transportation needs. They must inspect guest rooms and public areas for cleanliness and appearance to ensure excellent guest satisfaction. Guest service leaders must also train and provide professional development for all hotel employees.

Customer service director vs guest services leader salary

Customer service directors and guest services leaders have different pay scales, as shown below.

	Customer Service Director	Guest Services Leader
Average salary	$134,962	$34,973
Salary range	Between $94,000 And $191,000	Between $28,000 And $43,000
Highest paying City	Olympia, WA	Kansas City, KS
Highest paying state	Washington	Washington
Best paying company	VMware	Salesforce
Best paying industry	Health Care	Media

Differences between customer service director and guest services leader education

There are a few differences between a customer service director and a guest services leader in terms of educational background:

	Customer Service Director	Guest Services Leader
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer service director vs guest services leader demographics

Here are the differences between customer service directors' and guest services leaders' demographics:

	Customer Service Director	Guest Services Leader
Average age	47	47
Gender ratio	Male, 55.0% Female, 45.0%	Male, 34.3% Female, 65.7%
Race ratio	Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer service director and guest services leader duties and responsibilities

Customer service director example responsibilities.

Manage basic call center KPIs as well as worked closely with sales relate to new promotions and issues.
Manage payroll hours to ensure maximum productivity.
Manage domestic and international logistics operations for a plastics manufacturer with 4 warehouses , 2 manufacturing plants and 5 third-party warehouses.
Create ERP system base validation process, diminishing shipping errors to rate of 1 in every 15K lines and 5.3 sigma.
Work with medicare and medicaid.
Identify serious flaws in ERP set-up and thus metrics used to guide the company.

Guest services leader example responsibilities.

Manage crew by utilizing professional leadership skills.
Train all new hires on proper phone handling, POS program, guest interactions, and hospitality.
Provide case management and document individual treatment plans using DMH documentation format, daily supervision of adolescents and provide crisis intervention.
Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, upselling where possible.
Encourage customers to try new products providing for upselling opportunities.

Customer service director vs guest services leader skills

Common customer service director skills

Customer Satisfaction, 14%
Customer Support, 6%
Continuous Improvement, 6%
CRM, 4%
Project Management, 4%
Employee Development, 4%

Common guest services leader skills

Greeting Guests, 36%
Cleanliness, 33%
Customer Complaints, 4%
Develop Team, 4%
Customer Service, 4%
Customer Satisfaction, 4%

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Office and Administrative Industry
Customer Service Director
Customer Service Director vs Guest Services Leader

Updated January 8, 2025

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