Customer service director vs service supervisor

The differences between customer service directors and service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service director and a service supervisor. Additionally, a customer service director has an average salary of $134,962, which is higher than the $52,539 average annual salary of a service supervisor.

The top three skills for a customer service director include customer satisfaction, customer support and continuous improvement. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.

Customer service director vs service supervisor overview

	Customer Service Director	Service Supervisor
Yearly salary	$134,962	$52,539
Hourly rate	$64.89	$25.26
Growth rate	6%	6%
Number of jobs	158,016	77,954
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 53%
Average age	47	47
Years of experience	6	6

What does a customer service director do?

A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

What does a service supervisor do?

A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.

Customer service director vs service supervisor salary

Customer service directors and service supervisors have different pay scales, as shown below.

	Customer Service Director	Service Supervisor
Average salary	$134,962	$52,539
Salary range	Between $94,000 And $191,000	Between $34,000 And $80,000
Highest paying City	Olympia, WA	New York, NY
Highest paying state	Washington	New York
Best paying company	VMware	Apple
Best paying industry	Health Care	-

Differences between customer service director and service supervisor education

There are a few differences between a customer service director and a service supervisor in terms of educational background:

	Customer Service Director	Service Supervisor
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer service director vs service supervisor demographics

Here are the differences between customer service directors' and service supervisors' demographics:

	Customer Service Director	Service Supervisor
Average age	47	47
Gender ratio	Male, 55.0% Female, 45.0%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer service director and service supervisor duties and responsibilities

Customer service director example responsibilities.

Manage basic call center KPIs as well as worked closely with sales relate to new promotions and issues.
Manage payroll hours to ensure maximum productivity.
Manage domestic and international logistics operations for a plastics manufacturer with 4 warehouses , 2 manufacturing plants and 5 third-party warehouses.
Create ERP system base validation process, diminishing shipping errors to rate of 1 in every 15K lines and 5.3 sigma.
Work with medicare and medicaid.
Identify serious flaws in ERP set-up and thus metrics used to guide the company.

Service supervisor example responsibilities.

Manage migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
Monitor integration orders and product allocation, insuring the department's SLA's are achieved.
Manage night and day sort for DHL with routes run by union couriers and independent contract couriers.
Handle print queue issues, manage PC loaner program, and manage the PC refresh for the office.
Manage the rig up, pumping, and rig down of high pressure and high rate frac jobs.
Manage major plastic injection mold tool refurbishment and part bank build program for the top selling A/C recovery unit.

Customer service director vs service supervisor skills

Common customer service director skills

Customer Satisfaction, 14%
Customer Support, 6%
Continuous Improvement, 6%
CRM, 4%
Project Management, 4%
Employee Development, 4%

Common service supervisor skills

Patients, 11%
Cleanliness, 7%
Safety Procedures, 6%
Patient Care, 5%
Direct Supervision, 5%
Professional Development, 4%

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Customer Service Director
Customer Service Director vs Service Supervisor

Updated January 8, 2025

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