Customer service director vs support manager

The differences between customer service directors and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service director and a support manager. Additionally, a customer service director has an average salary of $134,962, which is higher than the $90,297 average annual salary of a support manager.

The top three skills for a customer service director include customer satisfaction, customer support and continuous improvement. The most important skills for a support manager are project management, technical support, and powerpoint.

Customer service director vs support manager overview

	Customer Service Director	Support Manager
Yearly salary	$134,962	$90,297
Hourly rate	$64.89	$43.41
Growth rate	6%	6%
Number of jobs	158,016	172,628
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 51%
Average age	47	47
Years of experience	6	6

What does a customer service director do?

A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

What does a support manager do?

A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.

Customer service director vs support manager salary

Customer service directors and support managers have different pay scales, as shown below.

	Customer Service Director	Support Manager
Average salary	$134,962	$90,297
Salary range	Between $94,000 And $191,000	Between $58,000 And $140,000
Highest paying City	Olympia, WA	Washington, DC
Highest paying state	Washington	New York
Best paying company	VMware	Meta
Best paying industry	Health Care	Finance

Differences between customer service director and support manager education

There are a few differences between a customer service director and a support manager in terms of educational background:

	Customer Service Director	Support Manager
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer service director vs support manager demographics

Here are the differences between customer service directors' and support managers' demographics:

	Customer Service Director	Support Manager
Average age	47	47
Gender ratio	Male, 55.0% Female, 45.0%	Male, 59.8% Female, 40.2%
Race ratio	Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer service director and support manager duties and responsibilities

Customer service director example responsibilities.

Manage basic call center KPIs as well as worked closely with sales relate to new promotions and issues.
Manage payroll hours to ensure maximum productivity.
Manage domestic and international logistics operations for a plastics manufacturer with 4 warehouses , 2 manufacturing plants and 5 third-party warehouses.
Create ERP system base validation process, diminishing shipping errors to rate of 1 in every 15K lines and 5.3 sigma.
Work with medicare and medicaid.
Identify serious flaws in ERP set-up and thus metrics used to guide the company.

Support manager example responsibilities.

Lead the team to a successful ISO audit with commendation for processes and documentation.
Utilize AutoTask for managing tickets, field technicians, and scheduling POS installs with store owners or managers.
Manage dependencies for the build out, maintenance, and ongoing support of QA environments during the CME/NYMEX and CME/CBOT mergers.
Manage eight AS/400 and Unix lab technicians, responsible troubleshooting and maintaining the AS400 & UNIX systems that support customer functionality.
Manage payroll issues, authore and perform performance appraisals and disciplinary actions.
Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.

Customer service director vs support manager skills

Common customer service director skills

Customer Satisfaction, 14%
Customer Support, 6%
Continuous Improvement, 6%
CRM, 4%
Project Management, 4%
Employee Development, 4%

Common support manager skills

Project Management, 7%
Technical Support, 6%
PowerPoint, 6%
Windows, 6%
Logistics, 5%
Support Services, 5%

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Customer Service Director
Customer Service Director vs Support Manager

Updated January 8, 2025

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