Customer service executive vs customer service attendant

Differences between customer service executive and customer service attendant duties and responsibilities

Customer service executive example responsibilities.

• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help troubleshoot technical incidents including basic browser issues, Apps, subscription problems.
• Mentore new sales associates and present information and on the job training to new employees utilizing Microsoft PowerPoint.
• Develop excellent customer service by combining patience and determination to troubleshoot account issues.
• Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
• Consult with customers to find best means to leverage telecom assets to reach their business objectives.
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Customer service attendant example responsibilities.

• Manage and calculate daily cash deposits and prepare daily payroll ledgers.
• Assess customer orders for accuracy, cleanliness and organization of customer area.
• Assist in cashiering and point of sale (POS) system procedures during busy hours.
• Operate POS system, enter accurate amounts and totals; provide exact change for all transactions.
• Carry and unload groceries accordingly.
• Bag groceries and organize inventory displays.
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