Customer service executive vs customer service liaison

Differences between customer service executive and customer service liaison duties and responsibilities

Customer service executive example responsibilities.

• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help troubleshoot technical incidents including basic browser issues, Apps, subscription problems.
• Mentore new sales associates and present information and on the job training to new employees utilizing Microsoft PowerPoint.
• Develop excellent customer service by combining patience and determination to troubleshoot account issues.
• Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
• Consult with customers to find best means to leverage telecom assets to reach their business objectives.
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Customer service liaison example responsibilities.

• Manage firm's business accounts, including billing, A/R, A/P, and tax issues
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Develop policies and procedures to implement current HIPAA protocols to protect digital data.
• Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
• Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
• Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.
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