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The differences between customer service representative teachers and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service representative teacher and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $27,184 average annual salary of a customer service representative teacher.
The top three skills for a customer service representative teacher include quality customer service, and . The most important skills for a retention representative are product knowledge, customer service, and outbound calls.
| Customer Service Representative Teacher | Retention Representative | |
| Yearly salary | $27,184 | $50,753 |
| Hourly rate | $13.07 | $24.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 201,368 | 220,352 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Customer service representative teachers and retention representatives have different pay scales, as shown below.
| Customer Service Representative Teacher | Retention Representative | |
| Average salary | $27,184 | $50,753 |
| Salary range | Between $23,000 And $31,000 | Between $40,000 And $63,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | Forward |
| Best paying industry | - | Technology |
There are a few differences between a customer service representative teacher and a retention representative in terms of educational background:
| Customer Service Representative Teacher | Retention Representative | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service representative teachers' and retention representatives' demographics:
| Customer Service Representative Teacher | Retention Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 16.8% Female, 83.2% | Male, 38.5% Female, 61.5% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 23.3% Asian, 5.1% White, 53.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |