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The differences between customer service retail associates and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $30,002 average annual salary of a customer service retail associate.
The top three skills for a customer service retail associate include POS, customer service and customer orders. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Customer Service Retail Associate | Customer Service Trainer | |
| Yearly salary | $30,002 | $32,452 |
| Hourly rate | $14.42 | $15.60 |
| Growth rate | - | -4% |
| Number of jobs | 580,336 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 43% |
| Average age | 41 | 40 |
| Years of experience | - | 12 |
A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer service retail associates and customer service trainers have different pay scales, as shown below.
| Customer Service Retail Associate | Customer Service Trainer | |
| Average salary | $30,002 | $32,452 |
| Salary range | Between $23,000 And $37,000 | Between $25,000 And $40,000 |
| Highest paying City | Bellevue, WA | Tacoma, WA |
| Highest paying state | Washington | Alaska |
| Best paying company | Tractor Supply | Salesforce |
| Best paying industry | Finance | Telecommunication |
There are a few differences between a customer service retail associate and a customer service trainer in terms of educational background:
| Customer Service Retail Associate | Customer Service Trainer | |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service retail associates' and customer service trainers' demographics:
| Customer Service Retail Associate | Customer Service Trainer | |
| Average age | 41 | 40 |
| Gender ratio | Male, 33.3% Female, 66.7% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 9.8% Unknown, 5.0% Hispanic or Latino, 21.7% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.5% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |