Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service team managers and assistant service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service team manager and an assistant service manager. Additionally, an assistant service manager has an average salary of $48,923, which is higher than the $37,896 average annual salary of a customer service team manager.
The top three skills for a customer service team manager include training programs, customer support and technical support. The most important skills for an assistant service manager are strong customer service, POS, and customer issues.
| Customer Service Team Manager | Assistant Service Manager | |
| Yearly salary | $37,896 | $48,923 |
| Hourly rate | $18.22 | $23.52 |
| Growth rate | 6% | 6% |
| Number of jobs | 80,343 | 48,385 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 45% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service team manager oversees the daily operations of a customer service team, ensuring efficiency and client satisfaction. They are in charge of setting objectives and guidelines, managing employee schedules, delegating responsibilities, training new team members, reviewing daily records, coordinating with supervisors, solving issues and concerns, and assisting team members as necessary. Moreover, as a customer service team manager, it is essential to empower the team to reach goals and enforce company policies and standards.
The assistant service manager's role is to support managers in a customer service center by completing varied duties and responsibilities. These include enforcing rules in the facility, responding to service inquiries, and maintaining delivery reports. They are also responsible for tracking service operations, coaching and training staff members, and administering payroll. There are a few skills and qualifications to become successful in this role, including excellent communication skills, people management skills, and a bachelor's degree in business.
Customer service team managers and assistant service managers have different pay scales, as shown below.
| Customer Service Team Manager | Assistant Service Manager | |
| Average salary | $37,896 | $48,923 |
| Salary range | Between $21,000 And $66,000 | Between $31,000 And $76,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | Hawaii |
| Best paying company | - | Claremont Graduate University |
| Best paying industry | - | Technology |
There are a few differences between a customer service team manager and an assistant service manager in terms of educational background:
| Customer Service Team Manager | Assistant Service Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service team managers' and assistant service managers' demographics:
| Customer Service Team Manager | Assistant Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.6% Female, 52.4% | Male, 71.0% Female, 29.0% |
| Race ratio | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |