Customer services coordinator vs bilingual customer service

The differences between customer services coordinators and bilingual customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer services coordinator and a bilingual customer service. Additionally, a customer services coordinator has an average salary of $35,520, which is higher than the $32,388 average annual salary of a bilingual customer service.

The top three skills for a customer services coordinator include data entry, work ethic and logistics. The most important skills for a bilingual customer service are data entry, strong customer service, and excellent organizational.

Customer services coordinator vs bilingual customer service overview

	Customer Services Coordinator	Bilingual Customer Service
Yearly salary	$35,520	$32,388
Hourly rate	$17.08	$15.57
Growth rate	-4%	-4%
Number of jobs	246,525	201,631
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

What does a bilingual customer service do?

In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.

Customer services coordinator vs bilingual customer service salary

Customer services coordinators and bilingual customer services have different pay scales, as shown below.

	Customer Services Coordinator	Bilingual Customer Service
Average salary	$35,520	$32,388
Salary range	Between $27,000 And $45,000	Between $26,000 And $39,000
Highest paying City	Richmond, CA	Minneapolis, MN
Highest paying state	Massachusetts	Alaska
Best paying company	Stanford University	Uline
Best paying industry	Finance	Insurance

Differences between customer services coordinator and bilingual customer service education

There are a few differences between a customer services coordinator and a bilingual customer service in terms of educational background:

	Customer Services Coordinator	Bilingual Customer Service
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Customer services coordinator vs bilingual customer service demographics

Here are the differences between customer services coordinators' and bilingual customer services' demographics:

	Customer Services Coordinator	Bilingual Customer Service
Average age	40	40
Gender ratio	Male, 25.3% Female, 74.7%	Male, 30.8% Female, 69.2%
Race ratio	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between customer services coordinator and bilingual customer service duties and responsibilities

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Bilingual customer service example responsibilities.

Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
Provide excellent customer service while ensuring all HIPPA guidelines are follow.
Handle high volume correspondence receive from both patients and providers, validate documents manually and support computerize filing system.
Verify and update patients demographics and insurance information as needed, send messages to facilities concerning patient medications and concerns.
Demonstrate superb organizational and multitasking abilities
Provide accurate first call solutions to any concern from providers and third party agencies according to HIPAA guidelines and ethical protocols.

Customer services coordinator vs bilingual customer service skills

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

Common bilingual customer service skills

Data Entry, 8%
Strong Customer Service, 7%
Excellent Organizational, 6%
Excellent Interpersonal, 6%
Strong Computer, 5%
Technical Support, 5%

Customer Services Coordinator vs. similar jobs

Customer Services Coordinator related careers

Customer Services Coordinator related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Services Coordinator
Customer Services Coordinator vs Bilingual Customer Service

Updated January 8, 2025

Browse office and administrative jobs