Customer services coordinator vs customer care coordinator

The differences between customer services coordinators and customer care coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer services coordinator and a customer care coordinator. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $35,520 average annual salary of a customer services coordinator.

The top three skills for a customer services coordinator include data entry, work ethic and logistics. The most important skills for a customer care coordinator are customer care, home health, and functional mobility.

Customer services coordinator vs customer care coordinator overview

	Customer Services Coordinator	Customer Care Coordinator
Yearly salary	$35,520	$40,661
Hourly rate	$17.08	$19.55
Growth rate	-4%	-4%
Number of jobs	246,525	259,694
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

Customer services coordinator vs customer care coordinator salary

Customer services coordinators and customer care coordinators have different pay scales, as shown below.

	Customer Services Coordinator	Customer Care Coordinator
Average salary	$35,520	$40,661
Salary range	Between $27,000 And $45,000	Between $31,000 And $53,000
Highest paying City	Richmond, CA	Bridgeport, CT
Highest paying state	Massachusetts	New Jersey
Best paying company	Stanford University	Health Alliance
Best paying industry	Finance	Finance

Differences between customer services coordinator and customer care coordinator education

There are a few differences between a customer services coordinator and a customer care coordinator in terms of educational background:

	Customer Services Coordinator	Customer Care Coordinator
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer services coordinator vs customer care coordinator demographics

Here are the differences between customer services coordinators' and customer care coordinators' demographics:

	Customer Services Coordinator	Customer Care Coordinator
Average age	40	40
Gender ratio	Male, 25.3% Female, 74.7%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer services coordinator and customer care coordinator duties and responsibilities

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Customer care coordinator example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.
Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.

Customer services coordinator vs customer care coordinator skills

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

Common customer care coordinator skills

Customer Care, 18%
Home Health, 14%
Functional Mobility, 7%
Patients, 7%
Service Calls, 5%
Outbound Calls, 4%

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Office and Administrative Industry
Customer Services Coordinator
Customer Services Coordinator vs Customer Care Coordinator

Updated January 8, 2025

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