Customer services coordinator vs customer relations coordinator

The differences between customer services coordinators and customer relations coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer services coordinator and a customer relations coordinator. Additionally, a customer relations coordinator has an average salary of $37,953, which is higher than the $35,520 average annual salary of a customer services coordinator.

The top three skills for a customer services coordinator include data entry, work ethic and logistics. The most important skills for a customer relations coordinator are customer service, customer relations, and customer satisfaction.

Customer services coordinator vs customer relations coordinator overview

	Customer Services Coordinator	Customer Relations Coordinator
Yearly salary	$35,520	$37,953
Hourly rate	$17.08	$18.25
Growth rate	-4%	-4%
Number of jobs	246,525	177,951
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

What does a customer relations coordinator do?

A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.

Customer services coordinator vs customer relations coordinator salary

Customer services coordinators and customer relations coordinators have different pay scales, as shown below.

	Customer Services Coordinator	Customer Relations Coordinator
Average salary	$35,520	$37,953
Salary range	Between $27,000 And $45,000	Between $27,000 And $52,000
Highest paying City	Richmond, CA	Oakland, CA
Highest paying state	Massachusetts	Alaska
Best paying company	Stanford University	World Fuel Services
Best paying industry	Finance	Automotive

Differences between customer services coordinator and customer relations coordinator education

There are a few differences between a customer services coordinator and a customer relations coordinator in terms of educational background:

	Customer Services Coordinator	Customer Relations Coordinator
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Customer services coordinator vs customer relations coordinator demographics

Here are the differences between customer services coordinators' and customer relations coordinators' demographics:

	Customer Services Coordinator	Customer Relations Coordinator
Average age	40	40
Gender ratio	Male, 25.3% Female, 74.7%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.9% White, 54.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer services coordinator and customer relations coordinator duties and responsibilities

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Customer relations coordinator example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Cash handling and POS experience.
Cash handling, knowledge of basic POS system
Possess knowledge of multiple technical applications, ability to troubleshoot, identify root cause issues and escalate to SME.
Diagnose, troubleshoot and resolve a range of connectivity issues with residential services for internet, cable and telephone services.
Produce proposals, PowerPoint presentations, correspondence, and finalize documents.

Customer services coordinator vs customer relations coordinator skills

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

Common customer relations coordinator skills

Customer Service, 24%
Customer Relations, 13%
Customer Satisfaction, 5%
Customer Complaints, 5%
Credit Card Payments, 4%
Inbound Calls, 3%

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Customer Services Coordinator
Customer Services Coordinator vs Customer Relations Coordinator

Updated January 8, 2025

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