Customer services coordinator vs customer service clerk

The differences between customer services coordinators and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer services coordinator and a customer service clerk. Additionally, a customer services coordinator has an average salary of $35,520, which is higher than the $33,566 average annual salary of a customer service clerk.

The top three skills for a customer services coordinator include data entry, work ethic and logistics. The most important skills for a customer service clerk are customer service, basic math, and front end.

Customer services coordinator vs customer service clerk overview

	Customer Services Coordinator	Customer Service Clerk
Yearly salary	$35,520	$33,566
Hourly rate	$17.08	$16.14
Growth rate	-4%	-4%
Number of jobs	246,525	361,383
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	High School Diploma, 32%
Average age	40	40
Years of experience	12	12

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

What does a customer service clerk do?

A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.

Customer services coordinator vs customer service clerk salary

Customer services coordinators and customer service clerks have different pay scales, as shown below.

	Customer Services Coordinator	Customer Service Clerk
Average salary	$35,520	$33,566
Salary range	Between $27,000 And $45,000	Between $26,000 And $42,000
Highest paying City	Richmond, CA	Anchorage, AK
Highest paying state	Massachusetts	Alaska
Best paying company	Stanford University	United States Courts
Best paying industry	Finance	Retail

Differences between customer services coordinator and customer service clerk education

There are a few differences between a customer services coordinator and a customer service clerk in terms of educational background:

	Customer Services Coordinator	Customer Service Clerk
Most common degree	Bachelor's Degree, 47%	High School Diploma, 32%
Most common major	Business	Business
Most common college	-	-

Customer services coordinator vs customer service clerk demographics

Here are the differences between customer services coordinators' and customer service clerks' demographics:

	Customer Services Coordinator	Customer Service Clerk
Average age	40	40
Gender ratio	Male, 25.3% Female, 74.7%	Male, 33.0% Female, 67.0%
Race ratio	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer services coordinator and customer service clerk duties and responsibilities

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Customer service clerk example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Show excellence in providing customer service satisfaction by packing then delivering groceries to customers' vehicles.
Hone in on and strengthen problem solving, quick thinking, and math skills.
Support RSA authentication service for remote customer using VPN access, with RSA token.
Help clients identify and resolve issues pertaining, but not limit to, VPN configuration, web hosting and domain registration.
Operate cash register, processing transactions with cash, credit card, debit, check, food stamp and WIC coupons.

Customer services coordinator vs customer service clerk skills

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

Common customer service clerk skills

Customer Service, 13%
Basic Math, 12%
Front End, 11%
Math, 10%
Cash Handling, 9%
Customer Inquiries, 8%

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Customer Services Coordinator
Customer Services Coordinator vs Customer Service Clerk

Updated January 8, 2025

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