Customer services coordinator vs customer service desk

The differences between customer services coordinators and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer services coordinator and a customer service desk. Additionally, a customer services coordinator has an average salary of $35,520, which is higher than the $34,599 average annual salary of a customer service desk.

The top three skills for a customer services coordinator include data entry, work ethic and logistics. The most important skills for a customer service desk are service desk, customer service, and strong customer service.

Customer services coordinator vs customer service desk overview

	Customer Services Coordinator	Customer Service Desk
Yearly salary	$35,520	$34,599
Hourly rate	$17.08	$16.63
Growth rate	-4%	-4%
Number of jobs	246,525	233,256
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	12	12

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

What does a customer service desk do?

The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.

Customer services coordinator vs customer service desk salary

Customer services coordinators and customer service desks have different pay scales, as shown below.

	Customer Services Coordinator	Customer Service Desk
Average salary	$35,520	$34,599
Salary range	Between $27,000 And $45,000	Between $25,000 And $47,000
Highest paying City	Richmond, CA	Atwater, CA
Highest paying state	Massachusetts	Alaska
Best paying company	Stanford University	SAIC
Best paying industry	Finance	Manufacturing

Differences between customer services coordinator and customer service desk education

There are a few differences between a customer services coordinator and a customer service desk in terms of educational background:

	Customer Services Coordinator	Customer Service Desk
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	-	-

Customer services coordinator vs customer service desk demographics

Here are the differences between customer services coordinators' and customer service desks' demographics:

	Customer Services Coordinator	Customer Service Desk
Average age	40	40
Gender ratio	Male, 25.3% Female, 74.7%	Male, 28.8% Female, 71.2%
Race ratio	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer services coordinator and customer service desk duties and responsibilities

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Customer service desk example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Operate a POS system to itemize and complete customer front-end register transactions.
Ask to follow closing procedures of facility and close out POS system.
Organize activities such as science and math club, sports, art, and cooking.
Create a RMA for faulty parts and dispatch technician to the site to replace the part or troubleshoot the issue.
Process customer transactions and troubleshoot register issues.

Customer services coordinator vs customer service desk skills

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

Common customer service desk skills

Service Desk, 20%
Customer Service, 17%
Strong Customer Service, 15%
Front Desk, 7%
Windows, 4%
Sales Floor, 4%

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Customer Services Coordinator
Customer Services Coordinator vs Customer Service Desk

Updated January 8, 2025

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