Customer success manager vs billing manager

Differences between customer success manager and billing manager duties and responsibilities

Customer success manager example responsibilities.

• Help doctors manage their facebook page and website.
• Achieve excellent performance results as compared to other Aarons stores.
• Help customers establish spend and savings goals and achieve those to get full ROI.
• Link QuickBooks system with customer sales database to automate the process of tax administration.
• Well verse in leveraging CRM to manage accounts, capture metrics, and implement relevant processes.
• Raise RingCentral's NPS score, by creating superb relations with clients that lead to increase survey ratings.
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Billing manager example responsibilities.

• Manage, extract, and process EHRs by request.
• Manage the clinical staff payroll, the coding, authorization, and the billing of PDN, HHA and DME claims.
• Manage point-of-service collection functions to improve customer service and increase revenue for clinic and surgery centers.
• Manage preparation and maintain analysis by divisions to include CPT fees, Medicare reimbursement and contract reimbursements.
• Credential providers with Medicare, Medicaid and commercial carriers.
• Approve and post all A/R adjustments via PeopleSoft.
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