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The differences between customer success managers and support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a customer success manager, becoming a support manager takes usually requires 4-6 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $90,297 average annual salary of a support manager.
The top three skills for a customer success manager include client facing, cloud and account management. The most important skills for a support manager are project management, technical support, and powerpoint.
| Customer Success Manager | Support Manager | |
| Yearly salary | $93,820 | $90,297 |
| Hourly rate | $45.11 | $43.41 |
| Growth rate | 5% | 6% |
| Number of jobs | 95,053 | 172,628 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 78% | Bachelor's Degree, 51% |
| Average age | 46 | 47 |
| Years of experience | 8 | 6 |
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Customer success managers and support managers have different pay scales, as shown below.
| Customer Success Manager | Support Manager | |
| Average salary | $93,820 | $90,297 |
| Salary range | Between $61,000 And $142,000 | Between $58,000 And $140,000 |
| Highest paying City | Redwood City, CA | Washington, DC |
| Highest paying state | California | New York |
| Best paying company | VMware | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a customer success manager and a support manager in terms of educational background:
| Customer Success Manager | Support Manager | |
| Most common degree | Bachelor's Degree, 78% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer success managers' and support managers' demographics:
| Customer Success Manager | Support Manager | |
| Average age | 46 | 47 |
| Gender ratio | Male, 54.9% Female, 45.1% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 8% |