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The differences between customer support executives and customer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support executive and a customer support specialist. Additionally, a customer support executive has an average salary of $47,385, which is higher than the $39,470 average annual salary of a customer support specialist.
The top three skills for a customer support executive include customer support, customer satisfaction and post sales. The most important skills for a customer support specialist are customer support, phone calls, and compassion.
Customer support executives and customer support specialists have different pay scales, as shown below.
| Customer Support Executive | Customer Support Specialist | |
| Average salary | $47,385 | $39,470 |
| Salary range | Between $23,000 And $95,000 | Between $28,000 And $55,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Rhode Island |
| Best paying company | - | Micron Technology |
| Best paying industry | - | Technology |
There are a few differences between a customer support executive and a customer support specialist in terms of educational background:
| Customer Support Executive | Customer Support Specialist | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support executives' and customer support specialists' demographics:
| Customer Support Executive | Customer Support Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 48.5% Female, 51.5% | Male, 37.4% Female, 62.6% |
| Race ratio | Black or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.4% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |