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Dell certified systems expert vs information technology/support technician

The differences between dell certified systems experts and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell certified systems expert and an information technology/support technician. Additionally, a dell certified systems expert has an average salary of $65,449, which is higher than the $45,591 average annual salary of an information technology/support technician.

The top three skills for a dell certified systems expert include desktop, printers and service calls. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.

Dell certified systems expert vs information technology/support technician overview

Dell Certified Systems ExpertInformation Technology/Support Technician
Yearly salary$65,449$45,591
Hourly rate$31.47$21.92
Growth rate10%10%
Number of jobs100,534161,748
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 51%
Average age4242
Years of experience22

Dell certified systems expert vs information technology/support technician salary

Dell certified systems experts and information technology/support technicians have different pay scales, as shown below.

Dell Certified Systems ExpertInformation Technology/Support Technician
Average salary$65,449$45,591
Salary rangeBetween $42,000 And $101,000Between $31,000 And $66,000
Highest paying City-San Francisco, CA
Highest paying state-Pennsylvania
Best paying company-Microsoft
Best paying industry-Technology

Differences between dell certified systems expert and information technology/support technician education

There are a few differences between a dell certified systems expert and an information technology/support technician in terms of educational background:

Dell Certified Systems ExpertInformation Technology/Support Technician
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 51%
Most common majorComputer Information SystemsComputer Science
Most common collegeUniversity of Southern CaliforniaUniversity of Pennsylvania

Dell certified systems expert vs information technology/support technician demographics

Here are the differences between dell certified systems experts' and information technology/support technicians' demographics:

Dell Certified Systems ExpertInformation Technology/Support Technician
Average age4242
Gender ratioMale, 98.9% Female, 1.1%Male, 85.4% Female, 14.6%
Race ratioBlack or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell certified systems expert and information technology/support technician duties and responsibilities

Dell certified systems expert example responsibilities.

  • Manage the configuration and performance management of all PC systems and telecommunications.
  • Update OS along with system hardware.
  • Assist customer with recovery of OS and configure system properly.
  • Diagnose, troubleshoot and resolve various workstation issues including but not limit to network connectivity, peripheral equipment and user access.
  • Respond to server monitoring system alerts to evaluate and remedy identify problems.

Information technology/support technician example responsibilities.

  • Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
  • Manage companies ShoreTel VoIP telephone system.
  • Manage and maintain network peripherals including printers, workstations and network connections.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Furnish technical assistance with VoIP system maintenance.
  • Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.
  • Show more

Dell certified systems expert vs information technology/support technician skills

Common dell certified systems expert skills
  • Desktop, 52%
  • Printers, 12%
  • Service Calls, 10%
  • Computer System, 7%
  • Installation Projects, 5%
  • A+, 5%
Common information technology/support technician skills
  • Customer Service, 12%
  • Troubleshoot, 9%
  • Computer System, 6%
  • Desk Support, 5%
  • Phone Calls, 4%
  • Remote Desktop, 3%

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