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Dell certified systems expert vs technical support engineer

The differences between dell certified systems experts and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell certified systems expert and a technical support engineer. Additionally, a technical support engineer has an average salary of $85,716, which is higher than the $65,449 average annual salary of a dell certified systems expert.

The top three skills for a dell certified systems expert include desktop, printers and service calls. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.

Dell certified systems expert vs technical support engineer overview

Dell Certified Systems ExpertTechnical Support Engineer
Yearly salary$65,449$85,716
Hourly rate$31.47$41.21
Growth rate10%10%
Number of jobs100,534184,542
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 63%
Average age4242
Years of experience22

Dell certified systems expert vs technical support engineer salary

Dell certified systems experts and technical support engineers have different pay scales, as shown below.

Dell Certified Systems ExpertTechnical Support Engineer
Average salary$65,449$85,716
Salary rangeBetween $42,000 And $101,000Between $61,000 And $119,000
Highest paying City-San Francisco, CA
Highest paying state-Washington
Best paying company-Meta
Best paying industry-Technology

Differences between dell certified systems expert and technical support engineer education

There are a few differences between a dell certified systems expert and a technical support engineer in terms of educational background:

Dell Certified Systems ExpertTechnical Support Engineer
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 63%
Most common majorComputer Information SystemsElectrical Engineering
Most common collegeUniversity of Southern CaliforniaStanford University

Dell certified systems expert vs technical support engineer demographics

Here are the differences between dell certified systems experts' and technical support engineers' demographics:

Dell Certified Systems ExpertTechnical Support Engineer
Average age4242
Gender ratioMale, 98.9% Female, 1.1%Male, 83.3% Female, 16.7%
Race ratioBlack or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4%Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell certified systems expert and technical support engineer duties and responsibilities

Dell certified systems expert example responsibilities.

  • Manage the configuration and performance management of all PC systems and telecommunications.
  • Update OS along with system hardware.
  • Assist customer with recovery of OS and configure system properly.
  • Diagnose, troubleshoot and resolve various workstation issues including but not limit to network connectivity, peripheral equipment and user access.
  • Respond to server monitoring system alerts to evaluate and remedy identify problems.

Technical support engineer example responsibilities.

  • Manage a large complex network of computers including provisioning, configuration, and performance tuning.
  • Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
  • Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
  • Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
  • Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Show more

Dell certified systems expert vs technical support engineer skills

Common dell certified systems expert skills
  • Desktop, 52%
  • Printers, 12%
  • Service Calls, 10%
  • Computer System, 7%
  • Installation Projects, 5%
  • A+, 5%
Common technical support engineer skills
  • Technical Support, 15%
  • Customer Service, 8%
  • Troubleshoot, 7%
  • Java, 5%
  • Linux, 4%
  • Customer Issues, 4%

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