Deputy chief information officer vs service delivery manager

Differences between deputy chief information officer and service delivery manager duties and responsibilities

Deputy chief information officer example responsibilities.

• Manage the CIO budget in support of operations and serve as the CIO in his absence.
• Manage the cloud computing / data center approaches and unify communication strategies for operational excellence capabilities meeting the program requirements.
• Establish and introduce enterprise architecture models into the organization to support continual expansion of the infrastructure.
• Develop a strategy for audits, compliance checks and external assessment processes for internal/external auditors, PII, HIPAA and FERPA.
• Lead review and finalization of application architecture, infrastructure architecture and software management process.
• Develop CIO's service catalog for application support including negotiate service level agreements establishing customer expectations.
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Service delivery manager example responsibilities.

• Manage and maintain VCE Vblock, Cisco networking, EMC storage, and VMware server / desktop infrastructure.
• Manage internal global IPVPN network services, comprise of approximately 1.6K routers / switches / Wi-Fi access points.
• Manage the back office PBX for VoIP customers which includes porting of phones and ordering new hardware from 3rd party vendors.
• Leverage the SDLC incremental release model to manage the design and implementation of a new integrate billing and check processing system.
• Manage and execute ERP implementation and optimization work.
• Manage virtualization of two data centers and 72 disparate satellite locations.
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