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Deskside support specialist vs technical support specialist

The differences between deskside support specialists and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a deskside support specialist and a technical support specialist. Additionally, a deskside support specialist has an average salary of $52,580, which is higher than the $48,667 average annual salary of a technical support specialist.

The top three skills for a deskside support specialist include troubleshoot, deskside support and tcp ip. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.

Deskside support specialist vs technical support specialist overview

Deskside Support SpecialistTechnical Support Specialist
Yearly salary$52,580$48,667
Hourly rate$25.28$23.40
Growth rate10%10%
Number of jobs117,307157,425
Job satisfaction-4.6
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 50%
Average age4242
Years of experience22

Deskside support specialist vs technical support specialist salary

Deskside support specialists and technical support specialists have different pay scales, as shown below.

Deskside Support SpecialistTechnical Support Specialist
Average salary$52,580$48,667
Salary rangeBetween $45,000 And $60,000Between $30,000 And $76,000
Highest paying City-San Francisco, CA
Highest paying state-New Jersey
Best paying company-Meta
Best paying industry-Finance

Differences between deskside support specialist and technical support specialist education

There are a few differences between a deskside support specialist and a technical support specialist in terms of educational background:

Deskside Support SpecialistTechnical Support Specialist
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 50%
Most common majorInformation TechnologyComputer Science
Most common collegeMassachusetts Institute of TechnologyStanford University

Deskside support specialist vs technical support specialist demographics

Here are the differences between deskside support specialists' and technical support specialists' demographics:

Deskside Support SpecialistTechnical Support Specialist
Average age4242
Gender ratioMale, 89.0% Female, 11.0%Male, 75.4% Female, 24.6%
Race ratioBlack or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between deskside support specialist and technical support specialist duties and responsibilities

Deskside support specialist example responsibilities.

  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Assist with CISCO VoIP phone system.
  • Install images via SCCM server.
  • Assist in regular preventive maintenance of floor workstations and laptops.
  • Provide onsite support for all LAN and pc-base applications offer by the firm.
  • Designate VIP technician, troubleshooting all VIP tickets and ensuring all tickets meet service level agreements.
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Technical support specialist example responsibilities.

  • Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Install, configure and manage proprietary applications on Unix servers.
  • Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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Deskside support specialist vs technical support specialist skills

Common deskside support specialist skills
  • Troubleshoot, 14%
  • Deskside Support, 8%
  • Tcp Ip, 7%
  • LAN, 7%
  • Technical Support, 6%
  • Customer Satisfaction, 6%
Common technical support specialist skills
  • Customer Service, 12%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Math, 4%
  • Customer Satisfaction, 3%
  • Phone Calls, 3%

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