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The differences between desktop support contractors and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support contractor and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $43,977 average annual salary of a desktop support contractor.
The top three skills for a desktop support contractor include desktop support, laptop computers and PC. The most important skills for a support lead are customer service, cash management, and POS.
| Desktop Support Contractor | Support Lead | |
| Yearly salary | $43,977 | $86,816 |
| Hourly rate | $21.14 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 110,472 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Desktop support contractors and support leads have different pay scales, as shown below.
| Desktop Support Contractor | Support Lead | |
| Average salary | $43,977 | $86,816 |
| Salary range | Between $29,000 And $65,000 | Between $63,000 And $118,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | Apple |
| Best paying industry | - | - |
There are a few differences between a desktop support contractor and a support lead in terms of educational background:
| Desktop Support Contractor | Support Lead | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 58% |
| Most common major | Computer Information Systems | Business |
| Most common college | Carnegie Mellon University | Stanford University |
Here are the differences between desktop support contractors' and support leads' demographics:
| Desktop Support Contractor | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 91.6% Female, 8.4% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.9% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |