Post job

Desktop support contractor vs technical support coordinator

The differences between desktop support contractors and technical support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support contractor and a technical support coordinator. Additionally, a desktop support contractor has an average salary of $43,977, which is higher than the $41,092 average annual salary of a technical support coordinator.

The top three skills for a desktop support contractor include desktop support, laptop computers and PC. The most important skills for a technical support coordinator are customer service, phone calls, and excellent interpersonal.

Desktop support contractor vs technical support coordinator overview

Desktop Support ContractorTechnical Support Coordinator
Yearly salary$43,977$41,092
Hourly rate$21.14$19.76
Growth rate10%10%
Number of jobs110,472157,591
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 57%
Average age4242
Years of experience22

Desktop support contractor vs technical support coordinator salary

Desktop support contractors and technical support coordinators have different pay scales, as shown below.

Desktop Support ContractorTechnical Support Coordinator
Average salary$43,977$41,092
Salary rangeBetween $29,000 And $65,000Between $28,000 And $59,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-Cottage Health
Best paying industry-Technology

Differences between desktop support contractor and technical support coordinator education

There are a few differences between a desktop support contractor and a technical support coordinator in terms of educational background:

Desktop Support ContractorTechnical Support Coordinator
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 57%
Most common majorComputer Information SystemsBusiness
Most common collegeCarnegie Mellon UniversityStanford University

Desktop support contractor vs technical support coordinator demographics

Here are the differences between desktop support contractors' and technical support coordinators' demographics:

Desktop Support ContractorTechnical Support Coordinator
Average age4242
Gender ratioMale, 91.6% Female, 8.4%Male, 57.1% Female, 42.9%
Race ratioBlack or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.9% White, 56.3% American Indian and Alaska Native, 0.4%Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop support contractor and technical support coordinator duties and responsibilities

Desktop support contractor example responsibilities.

  • Manage special projects, test and troubleshoot applications, images, etc.
  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Resolve hardware (PC, peripherals, network) and software issues.
  • Re-Establish a stable state for the PC and users.
  • Install and support Novell, Microsoft and Citrix servers.
  • Cloned computer using imaging software (DSM, SCCM).
  • Show more

Technical support coordinator example responsibilities.

  • Manage organizations ticketing queue and assign tickets as per establish SLA guidelines.
  • Support IBM base PCs and MacIntosh systems.
  • Monitor and maintain office network, servers and client PCs.
  • Create and maintain clear and accessible VPN records and other documentation.
  • Resolve issues on PC operating systems, device manager and TCP/IP configuration.
  • Remedy system used to track all network outages, coverage incidents, and application failures.
  • Show more

Desktop support contractor vs technical support coordinator skills

Common desktop support contractor skills
  • Desktop Support, 9%
  • Laptop Computers, 8%
  • PC, 7%
  • Remote Desktop, 7%
  • Network Printers, 6%
  • Troubleshoot, 6%
Common technical support coordinator skills
  • Customer Service, 13%
  • Phone Calls, 10%
  • Excellent Interpersonal, 5%
  • Remedy, 4%
  • Customer Satisfaction, 4%
  • Problem Resolution, 4%

Browse computer and mathematical jobs