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The differences between desktop support managers and customer support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support manager and a customer support engineer. Additionally, a customer support engineer has an average salary of $82,674, which is higher than the $59,450 average annual salary of a desktop support manager.
The top three skills for a desktop support manager include PC, ITIL and OS. The most important skills for a customer support engineer are customer support, technical support, and customer service.
| Desktop Support Manager | Customer Support Engineer | |
| Yearly salary | $59,450 | $82,674 |
| Hourly rate | $28.58 | $39.75 |
| Growth rate | 10% | 10% |
| Number of jobs | 77,464 | 138,641 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Desktop support managers and customer support engineers have different pay scales, as shown below.
| Desktop Support Manager | Customer Support Engineer | |
| Average salary | $59,450 | $82,674 |
| Salary range | Between $42,000 And $83,000 | Between $59,000 And $114,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | Washington |
| Best paying company | - | Nokia |
| Best paying industry | - | Technology |
There are a few differences between a desktop support manager and a customer support engineer in terms of educational background:
| Desktop Support Manager | Customer Support Engineer | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 61% |
| Most common major | Business | Electrical Engineering |
| Most common college | Stanford University | California State University - Long Beach |
Here are the differences between desktop support managers' and customer support engineers' demographics:
| Desktop Support Manager | Customer Support Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 85.5% Female, 14.5% | Male, 85.8% Female, 14.2% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 15.0% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |