Desktop support manager vs desk support technician

Differences between desktop support manager and desk support technician duties and responsibilities

Desktop support manager example responsibilities.

• Manage all the static internal/external IP addresses in the network.
• Manage the roll-out of software updates and OS patches via SCCM.
• Perform notifications and status of all incidents to high level internal leadership and client while managing SLA's.
• Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
• Manage incoming tasks and incidents in remedy and troubleshooting.
• Provide strong knowledge of DSL, FTP, and TCP/IP.
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Desk support technician example responsibilities.

• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Use multiple monitor setup display and remote desktop applications via VPN to access associate computers.
• Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
• Assist with network connectivity with PCs, laptops, and mobile phones including TCP/IP settings and internet connections.
• Provide administrative support and troubleshooting for VPN users.
• Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
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