Desktop support manager vs desktop engineer

Differences between desktop support manager and desktop engineer duties and responsibilities

Desktop support manager example responsibilities.

• Manage all the static internal/external IP addresses in the network.
• Manage the roll-out of software updates and OS patches via SCCM.
• Perform notifications and status of all incidents to high level internal leadership and client while managing SLA's.
• Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
• Manage incoming tasks and incidents in remedy and troubleshooting.
• Provide strong knowledge of DSL, FTP, and TCP/IP.
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Desktop engineer example responsibilities.

• Assign and manage extensions, voicemail accounts using AVAYA phone system.
• Partner with Microsoft, Symantec and other vendors to manage applications on all corporate desktops.
• Work on installing, configuring and managing multiple LAN/WAN network technologies (Cisco switches, routers and firewalls).
• Manage software deployments using SCCM and oversee monitoring of complex applications.
• Install and troubleshoot LAN connectivity email configurations on end-user workstations.
• Advance knowledge of LAN's including administration, security and physical cabling.
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