Desktop support manager vs desktop support consultant

Differences between desktop support manager and desktop support consultant duties and responsibilities

Desktop support manager example responsibilities.

• Manage all the static internal/external IP addresses in the network.
• Manage the roll-out of software updates and OS patches via SCCM.
• Perform notifications and status of all incidents to high level internal leadership and client while managing SLA's.
• Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
• Manage incoming tasks and incidents in remedy and troubleshooting.
• Provide strong knowledge of DSL, FTP, and TCP/IP.
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Desktop support consultant example responsibilities.

• Install and manage several networking components including routers, switches, routing switches, wireless access points, and hubs.
• Manage update deployment and verify policy adherence utilizing SCCM.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Perform data backup, virus scanning, and OS updating procedures.
• Create and support user accounts for VOIP network utilizing Cisco IP phones.
• Configure all applications, changes, and deletions of MITEL VOIP systems.
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