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Desktop support manager vs information technology support manager

The differences between desktop support managers and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a desktop support manager, becoming an information technology support manager takes usually requires 6-8 years. Additionally, an information technology support manager has an average salary of $104,424, which is higher than the $59,450 average annual salary of a desktop support manager.

The top three skills for a desktop support manager include PC, ITIL and OS. The most important skills for an information technology support manager are customer service, ITIL, and project management.

Desktop support manager vs information technology support manager overview

Desktop Support ManagerInformation Technology Support Manager
Yearly salary$59,450$104,424
Hourly rate$28.58$50.20
Growth rate10%16%
Number of jobs77,464162,131
Job satisfaction--
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 61%
Average age4247
Years of experience28

Desktop support manager vs information technology support manager salary

Desktop support managers and information technology support managers have different pay scales, as shown below.

Desktop Support ManagerInformation Technology Support Manager
Average salary$59,450$104,424
Salary rangeBetween $42,000 And $83,000Between $76,000 And $142,000
Highest paying City-Seattle, WA
Highest paying state-Washington
Best paying company-Clinica Sierra Vista
Best paying industry-Finance

Differences between desktop support manager and information technology support manager education

There are a few differences between a desktop support manager and an information technology support manager in terms of educational background:

Desktop Support ManagerInformation Technology Support Manager
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 61%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Desktop support manager vs information technology support manager demographics

Here are the differences between desktop support managers' and information technology support managers' demographics:

Desktop Support ManagerInformation Technology Support Manager
Average age4247
Gender ratioMale, 85.5% Female, 14.5%Male, 82.2% Female, 17.8%
Race ratioBlack or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between desktop support manager and information technology support manager duties and responsibilities

Desktop support manager example responsibilities.

  • Manage all the static internal/external IP addresses in the network.
  • Manage the roll-out of software updates and OS patches via SCCM.
  • Perform notifications and status of all incidents to high level internal leadership and client while managing SLA's.
  • Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
  • Manage incoming tasks and incidents in remedy and troubleshooting.
  • Provide strong knowledge of DSL, FTP, and TCP/IP.
  • Show more

Information technology support manager example responsibilities.

  • Manage and maintain backup of physical and VMware virtual servers.
  • Manage the acquisition, installation and maintenance of the organization's LAN hardware/software.
  • Manage a staff team for administration on a LAN supporting approximately 50 subscribers.
  • Design and implement a video conferencing system and ensure network stability and QOS and manage the current VoIP network.
  • Lead group of external contractors in the onsite support Helpdesk, setting objectives, assigning tasks and monitoring their assignments.
  • Manage the deployment, maintenance, support and upgrade of servers, PC's, software, operating systems and printers.
  • Show more

Desktop support manager vs information technology support manager skills

Common desktop support manager skills
  • PC, 8%
  • ITIL, 7%
  • OS, 5%
  • Mac, 5%
  • Level Agreements, 5%
  • SLA, 5%
Common information technology support manager skills
  • Customer Service, 14%
  • ITIL, 4%
  • Project Management, 4%
  • Desk Support, 4%
  • Customer Satisfaction, 4%
  • Database, 3%

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