Desktop support manager vs service desk analyst

Differences between desktop support manager and service desk analyst duties and responsibilities

Desktop support manager example responsibilities.

• Manage all the static internal/external IP addresses in the network.
• Manage the roll-out of software updates and OS patches via SCCM.
• Perform notifications and status of all incidents to high level internal leadership and client while managing SLA's.
• Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
• Manage incoming tasks and incidents in remedy and troubleshooting.
• Provide strong knowledge of DSL, FTP, and TCP/IP.
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Service desk analyst example responsibilities.

• Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
• Design and manage company wide imaging infrastructure.
• Best-Inform administrator managing application from UNIX server.
• Manage OS re-imaging and data recovery for rent equipment.
• Manage security, reliability, and configurations for data backup and recovery for client workstations.
• Diagnose, investigate and report operational systems errors using Citrix and ITSM.
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